Terms of service

Table of Contents

  • Scope

  • Conclusion of Contract

  • Right of Withdrawal

  • Prices and Payment Terms

  • Delivery and Shipping Conditions

  • Retention of Title

  • Warranty Liability

  • Liability

  • Applicable Law

  • Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of Dania Ousga-Amro, operating under "BLADI Label" (hereinafter "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods displayed by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected unless expressly agreed otherwise.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.

1.3 An entrepreneur within the meaning of these GTC is a natural or legal person, or a legally capable partnership, who acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers by the Seller, but serve to enable the Customer to submit a binding offer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. By placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding offer regarding the goods contained in the shopping cart by clicking the button that completes the order process.

2.3 The Seller can accept the Customer’s offer within five days:

  • by sending the Customer a written order confirmation or confirmation in text form (fax or email), where receipt of the confirmation by the Customer is decisive; or

  • by delivering the ordered goods to the Customer, where receipt of the goods by the Customer is decisive; or

  • by requesting payment from the Customer after submission of the order.

If several of the above alternatives occur, the contract is concluded at the moment the first of these alternatives occurs. The acceptance period begins the day after the Customer submits the offer and ends at the end of the fifth day following submission. If the Seller does not accept the offer within this period, it is considered a rejection, and the Customer is no longer bound by their declaration of intent.

2.4 If the Customer selects a payment method offered via PayPal, payment processing is carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), subject to the PayPal Terms of Use (https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if the Customer does not have a PayPal account, subject to the terms for payments without a PayPal account (https://www.paypal.com/de/webapps/mpp/ua/privacywax-full

The Seller hereby accepts the Customer's offer at the moment the Customer clicks the order-completion button.

2.5 When submitting an offer via the online order form, the Seller stores the contract text after the conclusion of the contract and sends it to the Customer in text form (e.g., email, fax, or letter). No further access to the contract text is provided. If the Customer has created a user account in the Seller’s online shop before placing the order, the order data is archived and can be accessed free of charge via the Customer’s password-protected account using their login credentials.

2.6 Before submitting the order, the Customer can check for input errors by carefully reading the information displayed on the screen. A useful technical aid is the browser's zoom function. The Customer can correct entries using standard keyboard and mouse functions until the order-completion button is clicked.

2.7 The German language is available for contract conclusion.

2.8 Order processing and contact generally take place via email and automated order handling. The Customer must ensure the email address provided is correct and can receive emails from the Seller. Customers using spam filters must ensure emails from the Seller or third parties acting on behalf of the Seller are delivered.

3) Right of Withdrawal

3.1 Consumers generally have the right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller’s cancellation policy.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the product description, the prices shown are total prices. VAT is not applicable, as the Seller is exempt from VAT as a small business. Additional shipping costs, if any, are stated separately in the respective product description.

4.2 Payment methods are communicated to the Customer in the Seller's online shop.

4.3 For payments via PayPal, payment is processed by PayPal, which may use third-party services. If PayPal offers deferred payment options (e.g., invoice or installment payments), the Seller assigns the payment claim to PayPal or a named third-party payment service provider. PayPal performs a credit check using the Customer’s data before accepting the assignment. The Seller may refuse the payment method if the credit check is negative. Payment made via PayPal or a delegated provider discharges the Customer’s obligation. The Seller remains responsible for general customer inquiries.

4.4 Payments via Shopify Payments are processed by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin, Ireland ("Stripe"). Additional payment terms may apply. Details: https://www.shopify.com/legal/terms-payments-de

4.5 Payments via Klarna are processed by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"). More information: https://bladilabel.com/pages/zahlungsinformationen

5) Delivery and Shipping Conditions

5.1 If the Seller offers shipping, delivery occurs to the address provided by the Customer within the specified delivery area.

5.2 If delivery fails for reasons attributable to the Customer, the Customer bears reasonable costs, except when exercising the right of withdrawal. Return costs are regulated by the Seller’s withdrawal policy.

5.3 For entrepreneurs, the risk of accidental loss or deterioration passes to the Customer upon delivery to the carrier. For consumers, risk generally passes upon receipt, except if the consumer instructs the carrier and the Seller did not name the carrier beforehand.

5.4 The Seller reserves the right to withdraw from the contract in case of incorrect or failed self-supply, provided it is not the Seller's fault and reasonable efforts to procure the goods were made. The Customer will be informed and reimbursed immediately in case of unavailability.

5.5 Self-collection is not possible due to logistical reasons.

6) Retention of Title

If the Seller provides advance performance, ownership of the delivered goods remains with the Seller until full payment of the purchase price.

7) Warranty Liability

Unless stated otherwise, statutory warranty provisions apply. For contracts for the delivery of goods:

7.1 For entrepreneurs:

  • The Seller chooses the type of supplementary performance.

  • Limitation period for new goods is one year from delivery.

  • Warranty for used goods is excluded.

  • Replacement delivery does not restart the limitation period.

7.2 These limitations do not apply:

  • For claims for damages or reimbursement of expenses,

  • If the Seller fraudulently concealed a defect,

  • For goods used in construction causing defects,

  • For obligations to provide updates for digital products.

7.3 Statutory limitation periods for recourse claims remain unaffected.

7.4 Merchant customers (§1 HGB) are subject to inspection and notification duties (§377 HGB). Failure constitutes acceptance of goods.

7.5 Consumers should report visible transport damage to the carrier and notify the Seller. Failure does not affect statutory rights.

8) Liability

8.1 Unlimited liability for:

  • Intent or gross negligence

  • Injury to life, body, or health

  • Guarantee commitments

  • Mandatory liability, e.g., product liability

8.2 For negligent breaches of essential contractual obligations, liability is limited to typical foreseeable damage. Essential obligations enable proper contract fulfillment and trust.

8.3 Otherwise, liability is excluded.

8.4 These rules also apply to the Seller’s agents and legal representatives.

9) Applicable Law

German law applies, excluding international sale of goods laws. For consumers, this applies only insofar as it does not reduce mandatory consumer protection in the country of residence.

10) Alternative Dispute Resolution

The Seller is neither obligated nor willing to participate in dispute resolution before a consumer arbitration board.

Version: 06.09.2025, 03:33:25